Shipping policy

Shipping policy 

All orders are processed within 1 to 2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

Domestic Shipping Rates and Estimates

For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout. 

 

Shipping option	Estimated delivery time.	Price
Free Shipping	3 to 9 business days	free
Standard Shipping	2 to 5 business days	$5.85 USD
Expedited Shipping	1 to 3 business days	$7.90 USD

International Shipping

Shipping charges for your order will be calculated and displayed at checkout. 

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

If you haven’t received your order within 7 days of receiving your shipping confirmation email, please contact us at support@ecolinerusa.com with your name and order number, and we will look into it for you.

Shipping to P.O. boxes

Refunds, returns, and exchanges.

We accept returns up to 30 days after delivery, if the item is unused, in its original condition, and in original packaging, we will refund the full order amount minus the shipping costs for the return.

In the event that your order arrives damaged in any way, please email us as soon as possible at support@ecolinerusa.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If the return is due to an error on our part or a defective product, we will also refund the shipping costs.

If you have any further questions, please don't hesitate to contact us at support@ecolinerusa.com